Return, Refund and Cancellation Policy
At CasaVibe Studio, from the house of DEALIO IMPEX LLP, we are committed to providing quality home décor and lifestyle products along with a smooth shopping experience. Please read the following Return, Refund and Cancellation Policy carefully before placing your order.
1. Return & Replacement Policy
We accept replacement requests only in cases where the wrong product has been delivered.
To be eligible for a replacement:
- You must notify us within 48 hours of receiving the order.
- The product must be unused and kept in its original condition and packaging.
- An unboxing video is mandatory. The video must clearly show the unopened package, shipping label, packaging, and the product received.
- You must provide valid proof of purchase, such as your Order ID or order confirmation.
Requests that do not include a valid unboxing video may not be considered.
2. Refund Policy
Refunds will be considered only under the following circumstances:
- The product delivered is different from the product ordered.
- The product has not been delivered within 14 days from the date of purchase, subject to verification of the shipment status.
For a refund claim, customers must provide:
- Order ID
- Proof of purchase
- Details of the issue
- Unboxing video, wherever applicable
Once the claim is reviewed and approved, the refund will be processed to the original payment method within 7 business days.
The actual time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
3. Cancellation Policy
Please review your order carefully before completing your purchase.
Orders can be cancelled only before they are dispatched. Once an order has been dispatched, cancellation requests cannot be accepted.
If an order has already been processed or shipped, the customer will not be eligible for cancellation or refund except where specifically covered under this Return & Refund Policy.
4. How to Raise a Return or Refund Claim
To raise a claim, please contact us at:
Email: dealioimpexllp@gmail.com
Please include the following information:
- Order ID
- Date of purchase
- Customer name and contact details
- Details of the issue
- Proof of purchase
- Unboxing video, if claiming that the wrong product was delivered
Our customer support team will review your request and respond within 3 business days.
5. Non-Returnable / Non-Refundable Cases
Returns and refunds will not be accepted in the following situations:
- Customer ordered the wrong product or variant.
- Customer changes their mind after receiving the product.
- General dissatisfaction with the product where there is no product defect or delivery error.
- Product damaged due to misuse, improper handling, or negligence after delivery.
- Product has been used, altered, modified, or damaged by the customer.
- Product is returned without its original packaging, where applicable.
- Claim is submitted after the applicable claim period.
- Claim is submitted without the required proof or unboxing video.
6. Important Notes
- An unboxing video is mandatory for claims involving a wrong product.
- The unboxing video should clearly show the package from the beginning of the opening process.
- Please do not discard the original packaging until your order has been fully checked.
- Refunds and replacements are subject to verification and approval by CasaVibe Studio.
- Refunds will not be provided for simple changes of mind or general dissatisfaction.
- Replacement products are subject to availability.
7. Contact Us
For any return, refund, or cancellation-related queries, please contact:
CasaVibe Studio
DEALIO IMPEX LLP
Email: dealioimpexllp@gmail.com
Phone: +91-9422513703
WhatsApp: +91-9422513703
Customer Support: 24/7
Address:
P No 34 F No 5, Seema Aprt,Shivajinagar, Maharashtra, Pune – 411005